OUR AGENCY The guest acknowledges and accepts that the managing agent has at all times the right to terminate this agreement immediately if in the managing agent’s absolute discretion the tenant has breached any of the conditions and that such breach could result in injury or harm to persons and/or the property the subject of the agreement. Getaway Phillip Island Pty Ltd reserves the right to make changes to these booking conditions. Our office will not be held responsible for any noise from construction work occurring close to holiday properties. YOUR RESERVATION Bookings are arranged for the dates shown on your letter/receipt and are taken in good faith by us but may be subject to change if we are notified by the owner prior to the commencement of the booking. We cannot accept responsibility for actions taken by the owner of the premises outside our control, and we reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon as possible and do our best to arrange alternative accommodation or dates suitable to you, failing which all deposit monies paid will be refunded, but no other claim, right or action or demand shall exist in or be made by either party. PERSONS MUST BE OVER 24 TO MAKE A BOOKING AND PERSON BOOKING MUST BE STAYING AT THE PROPERTY When staying at the property an adult must be present at all times. A guest registration form is required to be completed for all bookings. The registration form requests details of your name, address, drivers licence number as well as credit card details. If credit card details cannot be supplied a $500.00 cash or cheque bond is payable. A higher bond is required on a selection of our holiday rental portfolio. BOOKING FEE A non refundable $35.00 booking fee applies to all bookings placed through Getaway Phillip Island. CHECK-IN Your booking will commence from 3:00 pm on day of arrival (please call to confirm check in time before arriving) and finish at 10.00 am sharp on the day of your departure, unless prearrangements have been made. PAYMENTS Deposit of 50% non refundable is required upon booking accommodation within 5 business days of the booking being made. The remaining balance is due 1 month before your arrival. Payment can be made to Phillip Island Getaway through cheque, Direct Transfer, Eftpos, Visa and MasterCard . Our bank details; GETAWAY PHILLIP ISLAND BENDIGO BANK BSB 633 000 ACCOUNT 1411 18992 Credit Card payments incur 2% surcharge. Please contact Getaway Phillip Island for further details. All payments are in Australian dollars and inclusive of GST. KEYS Keys can be collected from our office during office hours. If you arrive after office hours we must have already received your completed check in form, credit card details or $500 Bond before keys will be left out. If arriving after hours please review LATE ARRIVALS. Tenants are responsible for the safekeeping of keys and if lost, the replacement of accommodation keys. Duplicate keys are not always available. If duplicate keys are given to guest(s) a $20.00 service fee will apply this is non refundable. If keys are lost then it is the guest(s) responsibility to replacement of all locks at the premises. Keys not returned by check-out time will incur a $50 charge. Keys must be returned to our office 1/146 Thompson Avenue Cowes LATE ARRIVALS Office hours are Monday to Saturday 9.00- 5.00pm, Sundays 10.00-4.00pm If you anticipate arriving outside office hours, please contact our office 0409 521 825 or 03 59 521 212 to make alternative check-in arrangements. The agent will not be responsible for alternate accommodation or any other costs when tenants arrive after hours. SECURITY DEPOSIT/BOND Upon check-in and prior to receiving the keys to the property, in addition to the balance Tariff, the guest(s) must leave credit card details or a $500 security deposit. This will be held for the duration of the reservation and until the property is cleaned and inspected. The Guest(s) authorises Getaway Phillip Island to pay or reimburse itself or the owner of the property, by debiting the credit card $500 provided, for any cost or expenses, damages or other loss applicable to or arising out of the use any occupation of the property in accordance with this reservation. This includes extra cleaning if required. THE PROPERTY Tenants will not remove or reposition any of the furniture, fittings and/or effects from the premises. Tenants will not assign or sub-let the whole or any part of the subject premises. As per the Health Dept regulations, the number of occupants of a property must not exceed the maximum allowed. The agent will cancel the booking immediately if overloading occurs. All rentals are subject to increase without notice, especially in the case of the premises being upgraded or renovated and on instructions from the owner. Tenants will be given the opportunity to pay the increase or obtain a full refund of the deposit paid. Any printed, written or verbal description of the premises by the Agent or an employee will be made in good faith; however no responsibility for contested description can be accepted. Please note that it is our policy not to show holiday properties prior to your stay. In the past, we have had problems with the cleanliness of the properties as a direct result of these viewings. However, we do have plenty of photos that we would be more than happy to show you. Erecting tents or housing campers or caravans in the property grounds is not permitted without prior arrangement. TERMINATION Occupation of premises, which in the absolute discretion of the Agent causes nuisance or annoyance to adjoining or neighbouring occupiers, will be terminated immediately. The person making the booking must stay in the property and will be held responsible for the conduct of all guests. The premises are let to you for holiday purposes only for the periods stated on the final receipt and for the maximum persons per bed of the premises booked. Exceeding maximum number will render the guest liable to cancellation of the booking immediately. CLEANING Any issues with relation to the cleanliness of the property needs to be reported to our office within an hour of your arrival, in order for us to rectify the problem for you immediately. LINEN Linen and towels are not provided. Linen can be hired from us. Queen beds $50.00 and Single beds $30.00. Linen is supplied for Moto GP event only. FUTURE RESERVATIONS Rebooking will only be confirmed upon payment of the required deposit, and will only be accepted when the previous occupation has been satisfactory. If a deposit is not paid within 7 days of booking made, the booking will be cancelled. We cannot hold properties under any circumstances for peak periods. During the Christmas holiday periods we do have a policy where you have first right to rebook your property but if you do not book the property for the same period the next year before your current booking ends AND pay the confirmation deposit you will forgo that booking for the following year. PETS Most pets are permitted at some of our holiday properties, please check with our office prior to booking. They are restricted to outside only and Getaway Phillip Island will not be held responsible for the safety of your pet during your stay. If pet is found to be inside premises then extra cleaning charges will apply and be deducted from your security deposit. We do have a small number of properties which are totally pet friendly and welcome your pet indoors, please check first if this is what you require. DAMAGE/ACCIDENTS All damages, breakages or losses to the property, furniture and furnishings or any damage resulting from an accident are to be reported to the agent and paid for by the guest immediately. Should you discover a default or breakage when you arrive please advise our office or we will consider those the responsibility of the current guest and charge accordingly. CANCELLATIONS All cancellations will result in the loss of the full DEPOSIT and $35.00 booking fee. The deposit is only refundable if the property is able to be relet for the entire period at the same rate and a $50 cancellation fee applies. If you choose to leave early or refuse to stay at the property no refund will be made. REPAIRS The agent endeavours to have any repairs to appliances attended to as soon as possibly after reporting it. However, due to unforeseen circumstances (eg. Having to order parts or non-availability of trades people) the immediate repairs may be beyond our control. No responsibility is accepted by the agent for these unforeseen circumstances. There will be no refunds or discounts deducted from tariffs for unusable appliances awaiting repairs. You are required to allow repair and/or service personnel to enter the premises for the purpose of conducting any repair of service deemed necessary by the Agent. Such times of entering will be arranged prior where possible and, unless in the opinion of the Agent an emergency situation could exist or arise, will be between the hours of 9am and 3pm. ITEMS LEFT BEHIND Items will not be automatically returned. We will hold the items for a maximum of two weeks and then pass them onto to a local charity. Items will be returned only upon receipt of credit card details for postage and packaging plus a $20 handling fee. INSPECTIONS In the event of the property being offered for sale, inspections with prospective purchasers may be necessary during reasonable hours by appointment. SCHOOLIES We are unable to accept Schoolies bookings as we do not have the insurance, policies or procedures to accept the bookings. NOISE RESTRICTIONS Monday to Thursday 7am – 10pm Friday 7am – 11pm Saturday and Public Holidays 9am – 11pm Sunday 9am – 10pm The above hours are enforced by the Bass Coast Council. Guests that are making excess noise or damaging a property can be given 3 warnings and be asked to leave the property and no monies will be refunded to the guest. AFTER HOURS CALL OUT FEE Guests who require after hours service are to call our emergency number on 0409 521 825, if a staff member is required to attend to an emergency outside our normal trading hours, that is the result of loss of keys, lock out of accommodation or any issue that arises not the responsibility of Getaway Phillip Island, a call out fee of $100 will need to be paid directly to that staff member on response of that emergency. Extra Charges: The following charges apply if the property is not left as it was found. When you arrive at the property you have 1 hour to report anything that you feel is not up to standard with the property, after this time we cannot rectify the problems. • BBQ – Please ensure the BBQ is cleaned thoroughly after use, failure to do so will result in a $40 charge to the guest. • Gas Bottles – Should you need to swap over the gas bottle during your stay. Please swap at one of the local petrol stations and bring in the receipt on your departure. We will reimburse you for the full amount. • Rubbish – Bin collection days vary on the Island. Depending on the day you arrive there may be some rubbish in the bins. Please advise our office if you feel that there is excess rubbish at the property from the guests that stayed prior and we will arrange for the bins to be emptied. If you have more rubbish than can fit in the bins you are required to remove this and take to the Cowes Transfer Station (open 7 days). Failure to remove excess rubbish from the property will result in a charge of $65 to the guest.In summer both bins are emptied on a weekly basis. • Kitchen – Please leave the area clean. Don’t forget to empty fridge, remove rubbish, wash dishes and put away, and if applicable empty the dishwasher. Failure to do so will result in a $35 charge to the guest. • Bathrooms – Please leave the areas clean. Failure to do so will result in a $35 charge to the guest. • Bedrooms – Please leave the areas clean. Fold back doona covers. Failure to do so will result in a $35 charge to the guest. A cleaner will sanitise and vacuum and mop wet areas. You may feel that the above charges are excessive however we have them in place to ensure that all guests arrive to a clean and comfortable property. While staying at one of the properties we manage please call our office should we be able to assist you.