Keys can be collected from our office from 3pm. If you anticipate arriving outside office hours, please contact our office on 03 5952 1212 or by email to arrange key collection from our key safe.

Please note that some of our properties have their own key safe or door code. You will be notified about this prior to your arrival.

Our key safe is located to the side of the gate at 1 Moore Street Silverleaves. Key collection from safe needs to be organised with one of our consultants prior to check in to be given access code.

Keys must be returned to our office 1 Moore Street Silverleaves by 10am. If vacating outside of office hours keys can be left in our key safe, please call our office to be given access code.

Please note if keys are lost then it is the guest(s) responsibility to replacement of all locks at the premises. Keys not returned by check-out time will incur a $50 charge.